Privacy Policy
This policy explains how Calderaine Hotel & Casino collects, uses, stores and protects your personal information when you visit our website, call our front desk or stay and play at our physical venue in Newtown.
Last updated: .
Who we are and why this matters
Calderaine Hotel & Casino is a 100% offline, in-person hospitality venue located at 32-38 King St, Newtown NSW 2042. We operate this website only to provide information, accept general enquiries and help guests find our physical address. We do not offer online gaming, online reservations with payment, or any service that can be completed digitally without speaking to a human at our venue.
This Privacy Policy describes the personal information we collect, the purposes for which we use it, the legal grounds for processing, who we share it with, how long we keep it, and the rights you have under Canadian privacy law. If you have any questions, contact us directly using the details at the end of this policy.
What we ask for, and why
Because Calderaine is an in-person venue, most personal information is collected at the front desk, the casino floor or during an event. We also collect limited information through the contact form on this website.
Contact form
Name, email address, phone number, subject and message. Used to reply to your enquiry or book a service.
Hotel registration
Name, address, phone, email, government-issued ID, vehicle plate and payment card used at check-in.
Gaming floor
Government-issued ID and player-card activity. Required by AGLC regulations and used for responsible gaming programmes.
Technical data
IP address, browser type and pages visited through standard server logs and cookies. No third-party advertising tracking.
Purpose and lawful basis
We use personal information only for the purposes for which it was collected or as otherwise permitted or required by law. We do not sell personal information to third parties.
To respond to enquiries — replying to messages sent through our contact form or by email.
To provide accommodation — managing reservations, checking guests in and out, billing and room access.
To operate gaming responsibly — verifying age and identity, issuing player cards, monitoring play for self-exclusion and responsible gaming obligations under AGLC rules.
To manage events — coordinating guest lists, catering, room setup and invoicing for conferences and private salons.
To improve the website — understanding which pages are visited most so we can make the site clearer. This is done through aggregated, non-identifying data.
To comply with the law — fulfilling tax, regulatory, law-enforcement and court-order obligations, including AGLC reporting and anti-money-laundering requirements.
Who sees your information
We share personal information only when necessary to provide our services, protect our rights or comply with legal obligations. We do not sell or rent your information to marketers.
How long we keep it
We keep personal information only as long as needed for the purpose it was collected, to comply with legal obligations, or to resolve disputes.
- Contact form messages: up to 24 months after the last reply.
- Hotel guest records: 7 years after checkout, for tax and accounting purposes.
- Gaming records: as required by AGLC regulations, generally 7 years.
- Server logs and cookies: up to 13 months, then deleted or anonymized.
How we protect it
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. This includes encrypted email, access controls, staff training, locked filing systems and regular security reviews.
- Access to guest records is limited to staff who need it for their role.
- Payment card data is handled by PCI-compliant processors; we do not store complete card numbers.
- All staff with access to personal information sign confidentiality agreements.
- We report any breach involving personal information to the appropriate authorities and affected individuals as required by law.
What you can ask for
Under Canadian privacy law, you have the right to access, correct and — in certain circumstances — delete or restrict the use of your personal information. We will respond within 30 days of receiving a verified request.
Access
Request a copy of the personal information we hold about you, subject to legal exceptions.
Correction
Ask us to correct inaccurate or incomplete information, such as a misspelled name or outdated address.
Withdrawal of consent
Withdraw consent for marketing or non-essential communications at any time, without affecting the lawfulness of prior use.
Complaint
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Australia.
Questions? Talk to the desk.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated date will be shown at the top of this page. For privacy requests, contact the front desk directly — a human will handle your question.
+61 (780) 249-6667
calderaine@gmail.com
7626 144 Ave NW, Newtown, AB